Auckland's trusted
renovation experts

Our Process

From Concept to Completion

There’s a big difference between a cosmetic makeover and a well thought out and planned renovation. It’s often hard to know where to begin.

Traditionally an architect draws up plans and submit them to council. Then there’s the chance your build quote will come in higher than expected, so it’s back to the drawing board. This ‘circling back’ is expensive and time consuming – but it’s easy to avoid, if you talk to us first.

Wrap-around service, on time, on budget

Our wrap-around service covers the entire process. Using our Design-Assist-Build model you’ll have the best advice and guidance from our renovation experts. This will help eliminate uncertainties and reduce your stress as you journey through your renovation.

Here’s how it works:

INITIAL MEET AND GREET*

We – come to your home to get an understanding
of your needs
You – walk us around your home and tell us what you love
or hate about your home and how you imagine it could be
after the remodelling project
*It is important that all decision makers are involved in this
meeting so we understand everyone’s point of view.

My Home Renovations
My Home Renovations

DESIGN CONSULTATION*

We – bring our award-winning designer to meet you
and see your home
You – meet us at your home and ask all the questions
you probably forgot to ask us the last time we met
*Again, it is important that all decision makers are
involved in this meeting.

CONCEPT DESIGN QUOTATION

We – give you a quote to cover the development of a
concept design based on our previous discussions.
You – review the quote, understand the payment terms,
ask any further questions and sign the agreement.

My Home Renovations
My Home Renovations

SITE MEASURE

We – come back to your home to take measurements
so we can start the design process.
You – provide access to your home.

CONCEPT DESIGN DEVELOPMENT

We – obtain and study the council’s property file, begin
‘building’ your existing home in our design software and
start assessing options to transform your home.
You – relax in the knowledge that the transformation of
your house has begun.

My Home Renovations
My Home Renovations

CONCEPT PRESENTATION*

We – present you with the concept design and an
indication of the project costs (including fees for the
next phase of the design process).
You – meet with us to give feedback on the concept
design and ask any questions. Share the plans with
friends and family so you’re sure you’re happy – it can
be expensive and time consuming to make any large
changes further down the track.
*All decision makers need to be at this presentation
so they can provide feedback.

AMENDMENTS TO CONCEPT

We – make changes to your concept design
(maximum of two revisions) that we were unable to do
in the presentation meeting.
You – keep us informed if any changes need to be made,
so we can keep progressing the design development
and sign off on the design when your required changes have
been made.

My Home Renovations
My Home Renovations

APPROVAL TO MOVE TO BUILDING CONSENT

We – provide you with a quote to develop the final
concept design into working drawings for the building
and resource consent applications.
You – review the quote understand the payment terms,
ask any further questions and sign the agreement.
Yahoo! Once you’ve made it this far, it’s going to feel more
real. It’s an exciting time, but there’s still a lot
of decisions to make.

DEVELOPMENT OF THE WORKING DRAWINGS

We – take the final concept design and decided whether we
need input from specialists like engineers or land surveyors.
It’s at this stage that we’re capturing the extensive design
details that will be unique to your renovated home.
You – will promptly review and approve quotes from any
necessary specialists so we stay on track.

My Home Renovations
My Home Renovations

RESOURCE AND BUILDING CONSENT APPLICATIONS

We – compile all the necessary information and forms
for the resource and building consent applications and
submit them on your behalf. We also liase directly with
council if they need any further information or detail.
You – sign any necessary council forms for the
submission and pay any council fees promptly.

DETERMINE THE SCOPE OF WORKS TO BE QUOTED

We – sit down with you, once the working drawings are in
the final stage of completion, to work through all aspects
of the project and identify the building work to be done
and what products need to be selected.
You – meet with us and begin thinking about the extent of
the work you would like done in the project, for example
– what level of finish do you want? Do you want the whole
house painted or just the altered areas? Are you going to
replace the flooring/carpet in the whole house?

My Home Renovations
My Home Renovations

PRODUCT SELECTION

We – help you choose the right products with a full interior
design service or a more casual approach that draws on
the knowledge of our team and supplier network.
You – begin making decisions on the product to be included
in your renovation project and ask any questions.

FIXED PRICE QUOTATION

We – pull together a comprehensive quotation, providing
you with a fixed price. Unless you (or the council) request
a change to the scope or add extra work, this price will not
change. Any change will always be priced up for your
approval.
You – take the time to read the scope and specification to
ensure it includes everything you are expecting to happen
and have installed into your home.

My Home Renovations
My Home Renovations

BUILDING CONTRACT AND GUARANTEE DOCUMENTS

We – provide you with a draft contract and guarantee
documents and a deposit invoice.
You – carefully read through the documents, ask any
questions, sign and return the paperwork. Pay your
deposit by the due date.

LOGIN

We – set you up in our cloud-based project management
software. This lets you view all the different aspects of
your project – the build, schedule, progress photos, budget
tracking – anywhere, anytime.
You – can sign in and familiarise yourself with the system.

My Home Renovations
My Home Renovations

SCHEDULE THE BUILD

We – use the project management software to schedule
all the necessary tasks and subcontractors, and keep
everyone informed
You – relax in the knowledge that planning is underway.

CONSTRUCTION

We – begin the construction on your home and keep you
up to date with progress or any issues we’ve encountered.
You – remove any furniture and contents from the area(s)
where work is taking place.

My Home Renovations
My Home Renovations

COUNCIL BUILDING INSPECTIONS

We – book and manage any council inspections required
under the Building Consent.
You – relax knowing someone else is dealing with the
council!

VARIATIONS

We – will provide you with a price for your approval before
any additional work is undertaken. This would only happen
if some unexpected work was needed, or if you decide
you’d like to add to the project – an additional storage
cupboard or a skylight, for example. In the system, this
would be known as a variation or change order.
You – promptly review and approve the variation or change
order so as not to hold up the project.

My Home Renovations
My Home Renovations

PROGRESS CLAIMS

We – invoice you every fortnight for a portion of the main
contract price, based on the progress we’ve made on your
project. Any changes or variations will also be included in
the invoice.
You – make any necessary inquiries and pay the invoice
by the due date.

FEEDBACK

We – welcome your feedback. We always strive to do our
best, but homes are built by humans, not robots or
machines, and sometimes we might not get it exactly right.
You – let us know of any issues as soon as they come up so
we have the opportunity to sort them out immediately.

My Home Renovations
My Home Renovations

SNAG LIST

We – do an inspection of the work when close to Practical
Completion, to compile a list of any minor jobs still left to
be done. We’ll schedule any subcontractors needed.
You – join us for a walk-through with the Project Manager
to discuss the snag list.

PRACTICAL COMPLETION

We – let you know when we have achieved practical
completion and send you the Practical Completion
certificates, along with our final invoice.
You – sign and return the Practical Completion certificates
and pay the final invoice by the due date.

My Home Renovations
My Home Renovations

MAINTENANCE SCHEDULE

We – provide you with an outline of all the maintenance
needed to keep your home looking great.
You – read and follow the maintenance instructions.

FINALISE GUARANTEE

We – finalise the paperwork for your 10 year guarantee.
You – file the documents away in a safe place.

My Home Renovations
My Home Renovations

CODE OF COMPLIANCE CERTIFICATE (CCC)

We – obtain and compile all the necessary paperwork for
your Code of Compliance Certificate and submit to the
council on your behalf.
You – provide us with a letter that permits us to apply
for the CCC on your behalf.